Are products brand new?
Please be reminded that they may be checked or cleaned in advance of selling.
If it is a used item, it will be mentioned in the specifics of the item.
Are all products made in Japan?
Are there any instruction cards of products besides Japanese?
You will have to figure out the usage or anything regarding the product on your own.
We will very much appreciate it if you could share the usage and your thoughts about the product on product reviews.
What’s the process from order to arrival?
(2) Shop Nippon will ship the product within 3 days. (E-mail with the title “Your Shop Nippon order from … is complete” will arrive to you automatically)
(3)Product arrives to you. (It will take approximately 2 weeks to 1 month for products to arrive with international shipping.)
Is it necessary to write names and address in English when ordering?
How can I pay?
What is the payment currency?
When processing payment, the currency will automatically change to the currency of your resident country by either credit card company or payment agency.
There’s no need to go through special procedure or exchange to foreign currency.
The total amount and shipping fee doesn’t differ. (However, the rate of the currency may affect the price)
The currency rate on this website will be updated every day by Yahoo! Finance.
How long does it take from payment to shipment?
However, when the order includes custom made or back-ordered products, it is not the case.
How long does it take for the product to arrive?
For back-order products, it may take longer.
Is it possible to confirm the shipping condition?
How much is the shipping fee?
Does the shipping fee change by product?
What is the method of shipment?
Can I make a reservation of products?
I can’t find the product I want on the website.
Could I request restock of the sold out product?
Please add the product to your wish list so that we can perceive which product is more popular.
How can I buy the product more than the quantity available on the website at present?
Can I get it gift wrapped?
Can I get a receipt?
Can I get a discount?
Is it possible to order by phone or e-mail?
The order confirmation e-mail doesn’t arrive.
The product is stuck at the customs.
However, it will be your responsibility to grasp the law in your country.
Please check if it’s legal to import the product you order.
We will not refund even if the product is taken at the custom of your country.
Please be extra careful when ordering model gun, replica of sword, scissors, or products including liquid or battery.
The products I ordered don’t arrive.
The product received was damaged.
If you by any chance confirm such damage, please contact us within a week with the order number and product code.
When it’s a used product or time-related deterioration is seen before sales, it will be mentioned on the product page.
I’ve received product I didn’t order.
The package of the product differ from the picture on the website.
Can I cancel my order?
Can I get a refund?
About the Website
How can I change the currency on the website?
How can I change the language on website?
Why is some information in English even though I select different language?
What’s the format of date on the website?
What is advantage of being a member of Shop Nippon?
-Saving data on wish list. (You can access to your wish list from any PC or mobile phones)
-Saving shipping address online. (You can avoid entering it again)
-Saving purchase history.
-Joining sale only for members.
What is product code?
By keeping the number, it is possible to classify the products with the same name.
For regular shopping, you don’t have to be concerned about it.
What is product category?
What is product tag?
What is “Wishlist”?
If you use this function after login, you can see and edit the same list from any devices.
What is “Compare Products”?
What is user name?
You can decide the username and it doesn’t have to be your real name.
Can user name be changed?
How can I access to information like sale?
When is the shop open?